"HCL" Walk-in:
Technical Support Engineer On 31st July to 3rd August 2013 @ Noida (0 - 5 Years)
Website www.hcl.com
Eligibility Any Graduate
Experience 0 - 5 yrs
Location Noida
Job Role Technical Support Engineer
JOB SUMMARY:
Company Profile :
CL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in).
The 35 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 92,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Job Description :
Walk-in On 30th July to 3rd Aug 2013 Between 10:00 AM to 4:00 PM @ Noida
- Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected)
- Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers' perception of BT and deliver an outstanding experience. (Customer Connected)
- Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart)
- To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line)
- Make things simple for the Customer, and the business, by using common sense and clear & concise communication. (Straightforward)
- Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance)
- Graduate/Under Graduate, Drop Out (Any stream)
- Highly confident communicators with excellent interactive ability
- Tailors tone and communication style to the customers needs
- Speaks standard business English in a neutral accent with no mother tongue influence.
- Keyboard & PC Literate (Knowledge of keyboard and mouse, Navigation of system applications with data input)
- User level knowledge of Microsoft operating systems is required, including simple networking and wireless
HCL Technologies
A-22, Sector 60, Noida
Contact Person : Rashmi Negi
